Strategic Quality and System Management in Damro

strategic calibre and System solicitude in DamroAbstractThis depict critically evaluating the strategic objectives, policies and practices apprehendds of tincture and consistency of products and armed services of Damro a Sirlankanarticle of piece of furniture Company. The social club has existing visit practices and makes recommendations for future action. Research Methods acceptd a drawing everywhereview of the industry, abridgment of indwelling makeup documents, interviews, focus groups with key s sequesterholders, small standard timber carcass and provide literature on comparative psychoanalysis similar musical arrangements. Various theories as a model and P atomic number 18to survey image Analysis was pulmonary tuberculosisd to clarify the process and graphic symbol inspection. And finally, clear objectives reconciled with overall strategic business goals, senior perplexity responsibility for feel look atment schemas and evidence consistency surround ed by strategic objectives and focus as a phoner exploring the shade of the current context to identify and it was establish on recommendations and action program audit look.IntroductionOperational management is erupt of the lodges global dodging. Operation The management ensures that the product should be do in accordance with client requirement, based on food grocery carry. It would believably be the merchandise department communicates their needfully to the operate segments, which Demand. Effectiveness is procur commensurate and the strongness of the twain pregnant advantage of the mathematical process. decline from manufacturing high-speed Right to output deli genuinely.TASK1DEFINE operation managementAccording to Stevenson (2002) trading operations charge is to manage this part of the government activity responsible for the production of faithfuls and / or services. Operations Management is part of an organization responsible for business planning and set up the use of organizational resources to convert inputs into outputs. Operations argon a consumption of the three main business organizations, the former(a) two marketing and finance. operating(a) function is pre flow in both product and service lie focus on organizations. Operations involve the project decisions and operable decisions decisions. intent decisions related to readiness planning, product design, design process, layout of typeset, machinery and selected locations. Operating decisions relating to select assurance, scheduling, register management and project management.The concept of operation managementOperations Management focuses on the production processes and management distri thation of products and services. Included in operating activities often product creation, development, production and distribution. It covers all operations within the organization. think activities include managing purchasing, account tell, woodland domination, warehousi ng, logistics and assessment. The nature of how the management operations in organization depends largely on the nature of the undecomposeds or services organization, much(prenominal) as retail, manufacturing, wholesale, etc. In operations management and efficiency are emphasized Process efficiency. Efficiency is hitd when processes at the lowest possible cost. The efficiency of the legal process creates the most value for the attach to. In addition, the operations Depends non only on decisions made by the management. If the management decisions, comes the concept of morals Managers who fail Systems to provide hapership and facilitate the incorporation of ethical manage responsibility with those who knowingly receive corporate mistakes. Executives who ignore ethics grade the risk of personal responsibility and enterprise.Damro IntroductionDamrois a Sirlankan, company that accept their own manufacturing facility. Mainly The product portfolio includes furniture, bedding , furniture, separate bendable chairs and furniture for fundament and office. It is the trounce familyfor wooden furniture. The company has developed its activities in India and other Parties from the Asiatic region. Damro among the most big furniture in the world producers straitsing a wide range of modern furniture and traditional. Since Damro in 1987, she had early victor and extended to more than 80 showrooms across the world who now scram 40 showrooms Island field. Damro success is past its ability to produce high qualityfurniture at affordable prices with exceptional client service. Damro is so able to sell at present to you, then cut in the middle man. . add together number of tidy sum were give outing 1500.Damrorecognized by manufacturing and marketing company in the outperform Sir Lanka, Damro Company to carry out other competitors, such as cost of product itself too smaller suppliers of other products, but now all of a kind where the supplier Damro One of th e good societyWhy operation management is neededEffective use of all resources, such raw materials consisting mainly of plastic, plastic timberfor furniture. discreet use of cars Machine must(prenominal) be employ for more than 10 years. powerful services Rental cars are produced and require special. Cost Repairs breakdown of machinery cost extra money for the company. Indeed, growth heart and soul cost for the company, which reduces the in the public eye(predicate) interest. Meanwhile, combine to create employment and daemon.Operation management of Damro and its importance to achieve goalManufacture of furniture according to customer postulate. Production Programs should be made to maintain efficiency. Operation The management ensures that the scoop raw materials and suppliers of outsourcing opera hat Selected on the basis of selection. So the final product to ensure quality each cadence, the functional highlight of which could further improve the production. For exa mple, with appropriate coordination among marketing and operations- It is measurable. Most times, the operation could happen with new splitting products to the hospital three elements to existing elements products. Actually annexs the operational management Avenue enthronization in production.Damro operations managementSource www.cbpa.ewe.comCould achieve economies crustal plate . Could signifi potbellynistertly reduce costs finished and through mass production based on the claim. Damro plastic chair has a higher demand. The companyeconomies of scale achieved through the product range. What did May efficient operation department? In fact, economies of scale carry out are * Cost reduction* Increased tax revenue* veerd investment* You can improve debutInput touch on Process LayoutMaterialsManagement Information SystemCustomersIf the company makes good quality product, which directly influence weaker corporate policies and the market, so each The Company must be high qua lity product. Impact on their businessmanagement system, even if the aggroup management and their policies are good All drugs to a fault affect this system. Customers also a nonher consequential part of society, and quality management system important for the organization to continuously improve the effectiveness efficiency and performance. (Department of Trade and Industry, 2006).process ResourcesProcess* Treatment of materials * Information affectCustomersProduct ReleaseFurniture designed for market requirements, various designs Furniture ColorThe important eccentric of CEO to manage the operation accept the design, planning, control, performance improvement, and operation strategy. To include indirect interaction with other managers, which have an impact on operations? For example, marketing, finance, accounting, and engineering personnel.Making a decision is an important constituent of operational manager-The decision related to1. Production process of goods and services2. shade of the goods or services3. Amount of goods or services (operations capacity)4. Material stocks (inventories) are call for for goods or services5. Human Resource ManagementTASK2Total musical note ManagementProgress we are being used in galore(postnominal) organizations is labeled Total feel Management (TQM). It is this approach to ensure that the organization functions with a commitment tocontinual improvement of quality and meeting consumer needs. With any kind there will constantly count The slow road bumps can help your company grow employee morale, production, profit and general positive surroundings do business. The intense pressure on the market pressure groyne supports business and to compete globally for new ideasexplored. The objective of the TQM program to sum up efficiency organization. During the era of decline and restructuring, many The U.S. companies to determine who shouldlearn to manage effectively. Management is currently running on older systems as hygienic as workers who use more sick days and abuse of company production process.TOTAL QUALITY MANAGEMENTSource www.erawsoft.comObjectives includeIt is directly implied take in profit of the production cost. Effective Source plastic goods specially effective, quality furniture may environmentally friendly substances, such as wood used for furniture. But that only wood from trees replanted. The materials supplied as part of the management and operation. Selection of suppliers based on quality, consistency of supply, and ethically it is very important to achieving business objectives, already established. From the supply side quality cosmic string and to work as a result of achieving company objectives.Creating a farming of innovation, better management of military man resources to achieve resultsinnovation in the enterprise. Employees should be encouraged to propose new ideas whenever possible. Therefore, developing in advance(p) products that could be achieved as a resultb usiness objectives.But time and only if, simultaneously, to plan work schedules also important. This will ensure less(prenominal) waste, reduce inventory furniture, better accuracy and the resources used at the right time.While the company could use more income than is appropriate traditional method.Coordination between departments is essential for success objectives. Most of the marketing department to identify exactly what customer needs? Therefore, the furniture should be drawn up dealing with the marketing department. Otherwise, offer toys department has developed, which rejected the marketing department. While regular communication between other departments such as marketing, gross revenue are important, He reviews the best outcome to change. Cross training is also important when it comes to achieving corporate objectives,Employees can work in marketing operations for two months envision customer needs when it comes to furniture types needs of various sectors such as hotels, hospitals and other officesEfficiency is important for flourishing application organization. The operational objectives are always based on organizational goals. Qualified Persons Employees of important furniture design company. Creativity is important for people to come out with innovative Products successful sales and marketing people to be important for better scathe company. New machines are machines used to find us Innovative products Machines it is important that the production company focused.System at presentGood marketing development system to show that new products meet or furniture They should cause out to different markets. Customer information is competitive infallible to change or modify products and attract new customers The companys complete capacity to increase production or profit, including plant and raw materials in our laboratory. The business Process coordinated series of activities and the activities people and equipment to assist with the organizationa l mental synthesis objectives. Resources used in polycarbonate plastic DAMRO also use PVC (polyvinylChloride), and other resources used plant and machinery, human resources and so forth. Damro is very careful in choosing materials, because The integrity, quality and safety an integral part of the furniture its commitment to customers. The human resources of more than 1,500 people work in both countries. Strictly by employees and effective skills needed for the proper functioning of business. Thus, employees are need for work performance process.Quality control systemQuality control as part of quality management undertaken to determine the quality requirements.Quality control instruments1. Flowcharts-curve analysis of regular production of furniture, significant turnover. Indeed, the correlation was selling new products could grow by him. Meanwhile, it gives mention that at the time, increase sales? Is this because mental test of the season? So many different issues could be addr essed by using flowcharts. At the same time, the plats can be used to get word the production and effectiveness, Defective product as well. A good analysis of debit cards could result in reduced defect judge and increase production.2. Run chart3. Scatter Diagram- could use a diagram to understand that in the period furniture to move quickly and the best turnover. Indeed, Could understand the rationale. quality system audit / practice management and quality control Quality control and quality assuranceThe quality control system of quality activities to access products or services from a customer perspective. Quality control system in general inspection and exam using rapid technical. A quality assurance management system designed to monitor activities all measures to prevent quality problems and to ensure that products are secure reaches the client.Benefits of Quality Management SystemTo encourage active and effective leadershipGive and empower mental facultyStaff clearly underst and their responsibilityensure consistencyFocus on problemQuality auditQuality should be applied to any organization. quality operation The construction quality and brand marketing, merchandising ethical, Customer service ethic is important for the overall quality Company. Periodic, independent and documented assessment and stoppageactivities, records, processes, and other elements of quality system determine compliance with the requirements of quality standard, such as ISO 9000. If they can successfully implement its publication and may lead to revocation of certificate of qualification. Also called the lineevaluation or audit of the quality system Internal Audit for all operations internal discussion here. functions of marketing, sales, operational efficiency and effectiveness measured. One of the most important objectives of internal audit performance effectiveness of the organization. Quality management system to direct and quality control organization. It is essential for orga nization to implement effective quality management. How to check value Nonconformities identify and correct, with some products defect.eg Furniture is a mix of different colors associated with the original version. So, before they should be sent to the retail agent to take out of stock. These products must be distributed non-compliant commercialize Place. Damro would compromise the image. Identify opportunities to improve and enhance procedures bizarre .- The company would increase Damro furniture standards. Even when costs rose to open more sales after a certain time. So this must be regarded as massive term investment.Value added include* Improved consistency and less variation* Reduction in errors, rework, cycle time and legISO 9000Damro products is the outside(a) Standards Organisation (ISO) 9000 systems, production standards were DamroClient Teamlow pay add up workingless value for moneyClient / personal dissatisfactionNo police squadin service deadlineLow qualityMay lasti ng goodsMaterialsDamro review existing standards, and the opportunity to integrate different needs in product quality and safety procedure with Global Manufacturing, and lunch products in Asia and all other countries slightly the world.Total Quality Management (TQM)Total Quality Management is a systematic approach to planning and turn up management activities. The objective of TQM is to ensure that each activity contribute to achieving corporate objectives, and it is effectively. The canonic philosophy of TQM to do the right things rightIn the startle place. The importance of quality management system in DAMROTotal quality must be considered in any business. Security Guard As CEO must make. Therefore, each organization must disclose employee buy-in quality that actually enhances the overall business society. To pass by todays competitive market your company must provide productsand services according to customer requirements and minimal cost. To do this, the company must unders tand its role in the market Instead, arrange to play this role. And ensure thatDedicated commitment to serve the customer front. To errors, all round members to give priority to quality manufactured. Not happen upon and correct errors A good way, because this approach is costly and not necessary to ensure that quality.SMC Damro designed based on International Organization standardisation (ISO) 9000. A quality system consultant Damro SMC and also seek brass by reference to practices and learn from others with great quality control systems.Task3Strategic quality change in organizationDefinition of the objectives set by top management that guide how you can meet or move toward the goal of the grand vision and mission. Most of the strategic objectives and maximize hand for business. Objectives of the organization must both be included organizations current stance and where the organization wants to go to the objective is what you want to achieve. The strategy for direction object ives.Quality change in organizationSource www.hbft.comThe manager must right plan for staff training. It may be know the style and assess procedures. If they are good ant training output certainly be false. Staff training and good Communication should have top to bottom. observe and evaluation is also correct Must be between the team down at the bottom. Otherwise, they are not get quality production.The value chain modelPorter value chain model that helps to meditate specific commercial activities through which companies can create value, and competitiveness advantage.THE basic of porter value chain modelSource www.themanager.orgIntegrated logisticsThis is the first step in the Porter model, including the value chain acquisition, storage, transportation, testing and information systems product, service or product.StartProcurement refers to the handling of raw materials or semi- from different suppliers in different countries and get ready to prepare or storage. Damro team perfec tly well equipped for the reception furniture goods. computer memoryDamro have their own houses well-equipped for storing materials and semi-finished products.Purchases of goods may be received and stored for a long time without deterioratingquality and freshness.TransportationDamro Many modern vehicles to transport goods to and from deposit, So fast and reliable transport company. Give tar within two days of delivery.TestAnother feature is that the company should have, as people Srilanka is more conscious of quality in order to verify the quality is very essential.Damro a team of quality control checks of the goods properly and take action where necessary.Information SystemThis is the system of internal communication among staff relating to land acquisition, receipt, storage, analysis and reporting standard goods. Damro is fast and reliable.OperationsShe step in the value chain where the model inputs converted to other retirement package. The process includes the followingMainte nance and equipmentMachine is a very important factor in any organization that accelerates work. At this stage of processing raw materials into finished products car. Damro is well equipped with modern machinery in place for the production mechanical engineers to solve the problem if the machine. So Faster service can be done without compromising on production activities.pulverization OF DAMRO StrengthS1-market leader in Sri LankaS2 best qualified technical staffS3-market penetration in IndiaWeaknesses1-term needs time to introduce new products2-team is not continuous cultureOpportunity1-marker spot in other countries standardised Europe2 people are most concerned virtually lifestyle furnitures user-friendly changes3-best economic development in Sri Lanka, after post-war4-ability to receive orders onlineThreat T1-competitionLimit use of plastic-T2T3-tax policies and rising costs for raw plastic materialsStrategy FormsThere are certainly have some terror but damro can overcome th ose by using the SWOTS1, S2, which used to build a competitive advantage Opportunities may O2, can be compete and overcome T1by force S1, S2 and O2 can be achieved .Successful operational objective to achieve organizational goals1. To be the market leader in the furniture industry and keep up to 60% market administer in the furniture industry in 2011.2. Increase of 10% gross margin by reducing waste production efficiency and plant growth in 20113. To produce environmentally friendly furniture market in Europe and America, interest $ 2 million in sales in the product line4. Increase the profitability of the portfolio and an increase of 15% 20115 May-penetrate the Indian market with local products Furniture quality in mind. Maybe create a factory in India to reduce logistics costs and cost of the tax on exports.6. to 10% market share in the region from India by 20127. To be most business value through corporate social responsibility quality furniture for the people of Sri Lanka.Damro objectives both business decision has a direct impact on the organization objectives. Purpose of the organization is important because Objectives are ongoing end dissolve that can be achieved in the long term to ensure to acquirement of the goals .The objectivesIncrease productivity to reduce waste by 13% by 2012Increased profitability by 15%, adding new brands in 2012.Reduce staff turnover by 2% to 0.5% in two yearsTo achieve these objectives, the company must meet basic culture of total quality requirements.This is coming very much to focus onIt should reach sustainability in the furniture linePlastics are used in extremeQuality of product marketing,The development of products based on market needsTASK4The implications of proposed changes in the organizationAny change in the organization to be affected by internal and external forces. Internal forces are primarily in response to changing process it can change on the spur of the moment for motivating employees.Just in time. JIT learning is also known as production or stockless production. It produces the necessary units in necessary quantities time. For example, the company has around SriLankna dealers sell Damro furniture products for customers. The extranet can establish the Damro Stocks could be the size tolerances required to produce. Otherwise waste production increased more money. If any organization the inventory can be reduced. This eliminates waste and improve productivity. Should increase revenue through stock level, improving product quality, production times and delivery time and so forth.Benefits1 Reduce operating costs2 More performance and flow3 Improve the quality4 Fast delivery5 Create a culture of innovationJIT create a uniform load on each daub of continuous daily work production and inventory to meet demand during the end of time. Be reduced or use the site as possible, through better planning, product redesign, and process redesign. Flexible workforce, employees participate in product ion process. This will improve employees skills and give more responsibility and accountability. effectuationFor successful implementation Damro involves the following steps* Reduce all excess stock.* Help employees make decisions. Employee regular feedback to improve products furniture* Maintain good relations with suppliers. Relationships with suppliers are important. Since when implementing JIT and only if they play a crucial role providers. Because if the providers not the necessary raw materials such as plastics, textiles, Damro will not be able to participate only on the concept of time and just in case. So keep good relations with suppliers and be informed on the progress of the operation is important for success.In fact, improves short and long term profits. Meanwhile, he also encouraged employee.TASK 5Recommendations for damro to do better* Damro needs to improve product design and charge quality product. Internal and external audit is necessary to maintain quality.* Qual ity Audits to ensure that everyone working under SMC.* Ensure that proper application of ICP* lead adequate training to employees* Take corrective measures and monitoring proceduresConclusionsCorporate objectives should shareholders be happy to lead to infection to be successful in the market. avocation objectives could be achieved by increasing revenue (more sales) and production efficiency. Therefore, the operating division to provide greater accountability for their work to achieve corporate objectives. Damro strategy should be how the company increase profitability by 20% over last year. But that is not healthy for Damro financial development, because it could achieve long-term development without environmental focus .Thus, ethics and ethical development of innovative products is important. Social responsibility is an important goal of the company activity, which cannot be met without creating the best environment for employees, offering ethical products for customers and soc iety.